Returns & Exchanges

We want you to be completely satisfied with your Medik8 purchase, which is why we offer a 30-day return window for products in their original, unopened condition. If you experience a skin sensitivity or are unhappy with your results, our customer care team is here to assist with expert advice or exchange options.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via our online portal or email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all protective seals are intact, and include a copy of your delivery note or return form inside.

• 3.
  Ship to Medik8

  Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center for inspection.

• 4.
  Receive Your Refund

  Once our quality control team verifies the returned goods, we will process your refund to the original payment method within 7-10 business days.